Stargem Bridal | Terms
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These terms and conditions apply when you use this website at (“the site”). By visiting this website and ordering from it, you are agreeing to be bound by these Terms and Conditions. If you do not wish to be bound by our (“Hazewood Limited”) Terms and Conditions then please do not order from the site.

‘Stargem’ and ‘Stargemshop’ are part of Hazewood Limited. Company No: 08866772 registered in England and Wales. Registered Office: 117 Park Place, Amersham, Bucks, HP6 6NQ. VAT Registration No: 179 4995 32. Tel/Fax: 01494 721223. Email:

Please note that these Terms and Conditions may be amended at any time and you should ensure you check these on a regular basis to ensure you are informed and consequently, you agree to these revised terms. If you do not agree to these Terms and Conditions then do not continue to use our site.


Use of the Site


You are able to use all areas of the site without registering and providing your details to us unless you place an order at which time we will take personal information to enable us to process your order.




It is considered by us to be an order directly you complete the checkout process on the site. You will receive an Order Confirmation by email showing the items you have ordered. We will dispatch your item(s) shortly thereafter. You will need to contact us straightaway should you wish to cancel your order. There may be occasions when we will be unable to accept your order and these are detailed below:

Stock unavailable. However, we will offer to order the item for you upon request.
Incorrect Price
Inaccurate Item Description
If you order from outside the UK then special conditions will need to be met and you will need to contact us prior to using our online checkout.




All prices on our website include VAT at the current rate. However, there are products on our site which are zero rated for VAT purposes. Our shipping costs are inclusive of VAT and will be shown on your receipted Invoice.




We will deliver your items to the address you provide on checkout. We will not be held liable for items which cannot be delivered due to incorrect address details. We will however, deliver to another address which is different to your billing address but you need to ensure that you advise us of this on checkout. We will endeavour to dispatch your order within 24 hours of receiving your order, excluding weekends.

We will dispatch your item by Royal Mail. You will be able to select which delivery service you require from Second Class Signed For or 1st Class Signed For. If you require Guaranteed Next Day delivery then you will need to advise us of this prior to the checkout process as extra postage costs will be charged and different conditions will apply.

You will find details of Delivery Times on the Royal Mail website

Should you not receive your order within 14 days you must contact your local Royal Mail Sorting Office to see if it is being held there before you contact us as Royal Mail do not consider an item lost until after 14 days.

We will not be held liable for delays in deliveries outside our control including: Fire, severe weather, industrial or strike action.




You may cancel your order at any time prior to dispatch using email, telephone or messaging service. We will make every effort to ensure your order is not dispatched after your cancellation. If we are unable to prevent dispatch to you due to your contact not being received in time, we require you return the item(s) in an unused condition in accordance with our Returns Policy. We reserve the right to cancel your order at any time and issue an immediate full refund.

This does not affect your statutory rights.




In the unlikely event you are dissatisfied with any item(s) in your order, you will need to return them to our Registered Office within 30 days of receipt. We will not issue any refunds after 30 days. You will be responsible for the cost of returning the item to us. You need to ensure that you insure your returns as we will not be liable for refunding you if the item is lost or damaged in the post.

If an item is faulty or an error has been made on our part, we will issue a full refund including postage costs of return. We will need a receipt for your postage costs in order to refund your costs.

If a Bespoke Item has been made specifically for you, then we will expect the item returned in an unworn and unused condition in its original packaging within 30 days. Unfortunately, for hygiene reasons, no Earrings can be returned to us.

If your order was subject to a discount, then only the price you paid will be refunded. Note: You will only be allowed to use one discount per order.

If you receive the wrong item, then you must contact us immediately quoting your order number, name and address, product details and the reason for return. You should also advise us as to whether you require a replacement or refund. The same procedure applies to faulty goods. Refunds cannot be granted if the fault is as a result of misuse or neglect on your part.

Please be aware that the colour seen on your computer may not be the same as the actual colour so you place an order at your own risk.

If you have ordered clothing, you must ensure that no marks or smells are left on the garment if you intend to return it. We will not issue a refund if these instructions have not been followed. You must return the item in its original packaging.

This does not affect your statutory rights.




We do our best to ensure that this website stays available for your use for 24 hours a day, 7 days a week. But there may be occasions that the site is down for reasons of updates, or server disruption. We will not be liable for any losses incurred whilst the site is down.

You are not authorised to copy, forward or publish any part of this website without prior approval from us. We will not hesitate to take legal action should any of the above breaches take place.

We have links on our site to our partner websites and these are there for your convenience. If you use these links we are not responsible for the other websites’ content or availability. If you utilise these websites you do so at your own risk. Should you wish to link to this site, then you must obtain prior permission from us before doing so.




To sign up to our site you must be 18 years or over. You can only register as an individual. You are not permitted to share your login details with any other individual or over any network. You must take care to protect your data as we cannot be held responsible for unauthorised use of your account. If at any time you are concerned your login details have been divulged to others or you suspect this has taken place you must advise us immediately so remedial action can be taken. Be aware that if we suspect that a breach of these conditions have been made by you, we will suspend or cancel your registration immediately.




We make extensive efforts to ensure that all the information provided on the site is correct, we do not warrant the accuracy and completeness of information provided. We may make changes to this website at any time and without notice to update products and product information together with updates to these Terms and Conditions, Privacy Policy and any other legal requirements we are obliged to adhere to.

We do not warranty any products on this site including condition and fitness for purpose other than what is legally required of us under UK and European Law.

We, including any other party involved in the creation, production, maintenance or delivery of this site and any other Hazewood Limited businesses, its Directors, Employees, Shareholders or agents of the same, exclude all liability and responsibility for any loss or damage that may result to you or any other party, without limitation, any direct or indirect use of monies, loss or damage, loss of income, profits, goodwill, data, contracts, and whether in tort, including negligence, in connection with this site or in connection with the use, inability to use or the results of use of this site or any linked site to this website including the content of such sites including but not limited to loss or damage to computer equipment caused by viruses that may infect your system, software, data and property on account of your access to and use of this site including browsing and downloading of any material from this site and linked sites.

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury cause by (i) negligence (as determined by the Unfair Contract Terms Act 1977) (ii) Fraud, (iii) Misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

You will be responsible for all costs incurred in servicing, repair of hardware, software or data correction or retrieval.

You agree to indemnify Hazewood Limited, Directors, Shareholders, Employees and Agents fully, defend and hold us harmless against all claims, liabilities, damages, losses, costs (including legal fees) arising out of your breach of any of these terms and conditions, your use of the site or any other using your login details.


Law and Jurisdiction


These terms and conditions are governed by and construed in accordance with English law. Disputes arising from these terms and conditions shall be subject to the English Court’s jurisdiction.

The products on this site are not warranted to be appropriate or available for use outside the UK and Eire. If you use or order from the site outside the UK or Eire you do so at your own risk under the laws applicable to your location.




You are prohibited from assigning, sub-licensing or transferring any of your rights under these terms and conditions.

If any of the provisions in these terms and conditions are found by a Court in any jurisdiction to be invalid, the remaining provisions shall still apply and have full force and effect. Only the parties to these terms and conditions will have the liberty to apply and enforce these conditions. Nothing in these terms and conditions grants any persons who are not parties to these terms and conditions any rights under the Contracts (Rights of Third Parties) Act 1999 and any other subsequent or further UK or European laws.